GENERAL TERMS AND CONDITIONS OF SALE
1. Scope
These general terms and conditions of sale (GTC) apply to all orders placed by our customers via the online store of La Coffolaterie SA.
Address: 37 Av. A.-F. Dubois, CH-1217 Meyrin, Switzerland
Opening hours: 8 AM – 5 PM
Phone: +41 22 340 37 37
Email: info@mycoffola.com
VAT identification number: CHE-142.290.347
NOTE: These general terms and conditions apply to private customers. Specific conditions for professional customers can be found [here].
2. Offer and Contract Conclusion
2.1 The presentation of products in the online store does not constitute a legally binding offer but merely an invitation to place an order.
2.2 By clicking the [order] button, the customer places a binding order for the products displayed in the shopping cart. Once the order has been submitted, it can no longer be modified.
2.3 The contract is concluded upon the dispatch of the order confirmation or, at the latest, upon delivery of the goods.
3. Prices
3.1 Product prices include Swiss VAT and are stated in Swiss francs (CHF) and euros (EUR).
3.2 The prices displayed at the time of ordering are fixed and final, subject to changes due to tax adjustments or shipping costs.
3.3 Additional customs duties or taxes may apply for international customers.
4. Shipping Costs
The shipping costs for ordered items are borne by the customer. A shipping cost overview is available before order confirmation.
5. Delivery Conditions
5.1 Delivery takes place within 7 working days. La Coffolaterie cannot be held responsible for delays due to incorrect information, the recipient’s absence, or customs issues.
5.2 The Coffola® online store does not deliver to Eastern European countries (Croatia, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Serbia). Any order placed from these countries will be automatically canceled and refunded.
6. Payment Methods
6.1 Accepted payment methods: credit card, Twint, and PayPal.
6.2 Card payments are debited immediately.
6.3 Professional customers wishing to pay by invoice must contact us.
7. Retention of Ownership
The products remain the property of the Coffola® online store until full payment has been received.
8. Warranty and Liability
8.1 Legal warranties apply (conformity and hidden defects).
8.2 Products must be inspected upon receipt, and any defects must be reported within 24 hours.
8.3 The Coffola® store cannot be held liable for damages resulting from improper use or unsuitable storage.
8.4 In case of returns, items must be shipped to:
La Coffolaterie SA, Avenue A.-Fr.-Dubois 37, 1217 Meyrin.
Refunds will be processed within 30 days.
9. Intellectual Property
The website content (texts, images, logos) is protected by copyright and may not be used without authorization.
10. Dispute Resolution
10.1 Disputes may be resolved through mediation or in the competent courts in Switzerland.
10.2 The exclusive place of jurisdiction is Meyrin, subject to appeal to the Swiss Federal Court.
11. Privacy and Data Protection
Our privacy policy complies with the Swiss Federal Act on Data Protection (FADP).
12. Severability Clause
If any provision of the GTC is found invalid, the remaining clauses shall remain valid and will be replaced by corresponding legal provisions.